Welcome to the noisyneighboursingapore.com website. Please read these Terms & Conditions carefully. The following Terms & Conditions govern your use and access of the Platform (defined below) and the use of the Services. By accessing the Platform and/or using the Services, you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, do not access and/or use this Platform or the Services.

Before placing your order, please read through our Terms & Conditions. Your placement of an order shows your acceptance of these Terms & Conditions. By using this website and making a purchase, you agree to the terms of use of the Dropnoise Online Shop as set out below. The Terms of Use include the Terms & Conditions set out below and the Privacy Policy You are bound by these Terms of Use and should review them whenever you are using this website and making a purchase.

Access to and use of password protected and/or secure areas of the Platform and/or use of the Services is restricted to Customers with accounts only. You may not obtain or attempt to obtain unauthorised access to such parts of this Platform and/or Services, or to any other protected information, through any means not intentionally made available by us for your specific use. A breach of this provision may be an offence under the Computer Misuse Act (Chapter 50A) of Singapore.

If you are below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms & Conditions and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of any of the Services or purchase of Products; and (iii) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Platform and using the Services.

1.  Definitions & Interpretation

Unless otherwise defined, the definitions and provisions in respect of interpretation set out in Definition 1 will apply to these Terms of Use.

2.  Our limitation of responsibility and liability

No representations or warranties: The Services, the Platform and the Materials are provided on an “as is” and “as available” basis. All data and/or information contained in the Platform, the Services or the Materials are provided for informational purposes only. No representations or warranties of any kind, implied, express or statutory, including the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, are given in conjunction with the Platform, the Services or the Materials. Without prejudice to the generality of the foregoing, we do not warrant:

(a) the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Platform, the Services or the Materials;

(b) that the Platform, the Services or that any of the Materials will be provided uninterrupted, secure or free from errors or omissions, or that any identified defect will be corrected;

(c) that the Platform, the Services or the Materials are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros; and

(d) the security of any information transmitted by you or to you through the Platform or the Services, and you accept the risk that any information transmitted or received through the Services or the Platform may be accessed by unauthorised third parties and/or disclosed by us or our officers, employees or agents to third parties purporting to be you or purporting to act under your authority. Transmissions over the Internet and electronic mail may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet.

Exclusion of liability: Dropnoise Indemnitees shall not be liable to you for any Losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:

(a) any access, use and/or inability to use the Platform or the Services;

(b) reliance on any data or information made available through the Platform and/or through the Services. You should not act on such data or information without first independently verifying its contents;

(c) any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent program or macros; and

(d) any use of or access to any other website or webpage linked to the Platform, even if we or our officers or agents or employees may have been advised of, or otherwise might have anticipated, the possibility of the same.

At your own risk: Any risk of misunderstanding, error, damage, expense or Losses resulting from the use of the Platform is entirely at your own risk and we shall not be liable therefor.

You may not assign your rights under these Terms & Conditions without Dropnoise’s prior written consent. Dropnoise may assign its rights under these Terms & Conditions to any third party.

Dropoise shall not be liable for non-performance, error, interruption or delay in the performance of its obligations under these Terms & Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Platform’s and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond Dropnoise’s reasonable control.

A person or entity who is not a party to these Terms of Use shall have no right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore or any similar legislation in any jurisdiction to enforce any term of these Terms of Use, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this Clause shall affect the rights of any permitted assignee or transferee of these Terms & Conditions.

3.  Purchase of Products

Orders are irrevocable and unconditional: All Orders will be deemed to be irrevocable and unconditional upon transmission through the Platform and Dropnoise shall be entitled (but not obliged) to process such Order(s) without your further consent and without any further reference or notice to you. Nevertheless, in certain circumstances as stated in Clause 18, you may request to cancel or amend the Order which Dropnoise will endeavour to give effect to on a commercially reasonable effort basis. However, notwithstanding the foregoing, Dropnoise is not obliged to give effect to any request to cancel or amend any Order.

Dropnoise reserves the right to terminate the Customer Contract, in the event that a Product has been mispriced on the Platform, in which event Dropnoise shall notify you of such cancellation by giving three days’ notice. Dropnoise shall have such right to terminate such Customer Contract whether or not Products have been dispatched or are in transit and whether payment has been charged to you.

The warranties with respect to a Product (“Product Warranty”) sold under a Customer Contract shall be as stated by Dropnoise via the Platform, under the “Additional Information” tab for the relevant Product, and shall be limited by the Terms & Conditions therein. The warranties and conditions, remedies for breach of warranty or condition, or other terms stated in the Product Warranty are, unless expressly prohibited by applicable mandatory law, in lieu of all other terms, warranties and conditions, whether expressed or implied, statutory or otherwise. Except as expressly provided in such Product Warranty, Dropnoise excludes (unless expressly prohibited by applicable mandatory law) all other express or implied terms, warranties or conditions with respect to the Products supplied.

4.  Accuracy

Care has been taken to ensure that the products and descriptions of them on this site are accurate. Dropnoise do not, however, promise or represent that it is accurate or free from errors or omissions and Dropnoise reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon. In the event that incorrect information is included in the Online Shop, Dropnoise will correct the information in a timely manner.

5.  Unacceptable orders

Dropnoise reserves the right to reject an order if, in its sole opinion, it is unacceptable.

6.  Disclaimer of warranties

To the maximum extent permitted by law (most importantly the Singapore Law):

Dropnoise disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness

Dropnoise, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis

If Dropnoise become liable for any breach of any such condition or warranty, our liability shall be limited at its option, to any one or more of the following:

In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring goods; or payment of the cost of having the goods repaired; and

In the case of services: to either supplying the services again or payment of the cost of having the services supplied again.

7.  Security information

You should note that credit card numbers are not stored on the web site and will never be made publicly available. Credit card information is handled solely by PayPal. All other information concerning your order is only viewed by members of Dropnoise team with authorised access to that information. As noted your credit card details are not visible to the members of Dropnoise team.

8.  Stock availability

Dropnoise will endeavour to supply all items publicised in the Dropnoise Online Store. Similarly, products will be removed from the Store as soon as Dropnoise becomes aware that those items are unavailable. However, there may be unavoidable occasions when:

All or part of your order cannot be fulfilled immediately, or

All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible. Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email or telephone.

9.  Delivery standards

Delivery of the Products shall be made to the address you specify in your Order.

Delivery & packing charges: Delivery and packing charges shall be as set out in the Order.

You acknowledge that delivery of the Products is subject to availability of the Products. Dropnoise will make every reasonable effort to deliver the Product to you within the delivery timeframe stated on the relevant page on which the Product is listed, but you acknowledge that while stock information on the Platform is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed Dropnoise will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available to Dropnoise. The time for delivery shall not be of the essence, and Dropnoise (nor any of its agents) shall not be liable for any delay in delivery howsoever caused.

In the event you do not receive the Product by the projected delivery date and provided that you inform Dropnoise within 3 days immediately from such projected delivery date, Dropnoise will try, to the best of our ability, to locate and deliver the Product. If Dropnoise does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the Product.

Customer’s failure to take delivery: If the Customer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of Dropnoise’s fault) then without prejudice to any other right or remedy available to Dropnoise, Dropnoise may terminate the Customer Contract.

10.       Incorrect details supplied

Please note that acceptance of your order implies that Dropnoise will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:

  • If and when incorrect payment details, including credit card details, are supplied
  • Where correct credit card details are supplied but funds are not approved.
  • Where fraudulent activity is suspected or identified

In the event that you supply incorrect payment and delivery details, Dropnoise will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect however, Dropnoise will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

11.       Refund policy

All products sold by Dropnoise must be:

  • fit for all the purposes for which goods of that kind are commonly supplied
  • acceptable in appearance and finish
  • free from defects

You can return an item to us if:

  • The item is faulty
  • The item is incorrectly described
  • The item does not do what Dropnoise said it would do

All returns and exchanges must be made within 14 days of when the item was shipped.

If the product is unsafe, cannot be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, Dropnoise will offer you an exchange, repair or refund.

To ask for an exchange, repair or refund, you will need to prove that you purchased the product via the Dropnoise Online Shop. If you cannot provide an order confirmation, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.

When Dropnoise has provided replacement Products or given the Customer a refund, the non-conforming Products or parts thereof shall become Dropnoise’s property and upon request such Products or parts thereof should be shipped back to Dropnoise at Customer’s cost.

All refunds shall be made via the original payment mechanism and to the person who made the original payment, except for Cash on Delivery, where refunds will be made via bank transfer into the individual’s bank account provided that complete and accurate bank account details are provided to us.

We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.

All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by us.

All refunds are conditional upon our acceptance of a valid return of the Product.

We reserve the right to modify the mechanism of processing refunds at any time without notice.

12.       Notices

Notices from us: All notices or other communications given to you if:

(a) communicated through any print or electronic media as Dropnoise may select will be deemed to be notified to you on the date of publication or broadcast; or

(b) sent by post or left at your last known address will be deemed to be received by you on the day following such posting or on the day when it was so left.

Notices from you: You may only give notice to us in writing sent to our designated address or e-mail address, and Dropnoise shall be deemed to have received such notice only upon receipt. While Dropnoiseendeavour to respond promptly to notices from you, Dropnoisecannot guarantee that Dropnoise will always respond with consistent speed.

Dropnoise may from time to time designate other acceptable modes of giving notices (including but not limited to e-mail or other forms of electronic communication) and the time or event by which such notice shall be deemed given.

13.       Prices of Products

The price of the Products payable by a Customer shall be the Listing Price at the time at which the Order placed by the Customer is transmitted to Dropnoise (through the Platform).

All prices are inclusive of Singapore Goods and Services Tax (GST) where applicable. Dropnoise will issue a compliant tax invoice where appropriate.

14.       Currency

Money references under these Terms & Conditions shall be in Singapore Dollars.

15.       Governance

These Terms & Conditions shall be governed b, and construed in accordance with the laws of Singapore and you hereby submit to the exclusive jurisdiction of the Singapore courts.

16.       Third party websites

The Dropnoise Website may contain links to other websites operated, controlled or produced by third parties. Dropnoise does not control, endorse, sponsor or approve any such third party websites or their content nor does Dropnoise provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

17.       Links to Dropnoise website

If you wish to establish a link to this website, you must first seek approval from Dropnoise. To seek approval, please contact us directly.

18.       Cancellation

Cancellation by you: You may cancel the Customer Contract before Dropnoise dispatches the Products under such Customer Contract by written notice to Dropnoise at hello@noisyneighboursingapore.com. If the Products have already been dispatched, you may not cancel the Customer Contract but may only return the Products in accordance with Clause 11.

Cancellation by Dropnoise: Without prejudice to any other right of termination elsewhere in these Terms & Conditions, Dropnoise may stop any Products in transit, suspend further deliveries to the Customer and/or terminate the Customer Contract with immediate effect by written notice to the Customer on or at any time after the occurrence of any of the following events:

  • the Products under the Customer Contract being unavailable for any reason;
  • the Customer being in breach of an obligation under the Customer Contract;
  • the Customer passing a resolution for its winding up or a court of competent jurisdiction making an order for the Customer’s winding up or dissolution;
  • the making of an administration order in relation to the Customer or the appointment of a receiver over or an encumbrancer taking possession of or selling any of the Customer’s assets; or
  • the Customer making an arrangement or composition with its creditors generally or applying to a Court of competent jurisdiction for protection from its creditors.

19.       Termination

Termination by us: In our sole and absolute discretion, Dropnoise may with immediate effect upon giving you notice, terminate your use of the Platform and/or Services and/or disable your Username and Password. Dropnoise may bar access to the Platform and/or Services (or any part thereof) for any reason whatsoever, including a breach of any of these Terms of Use or where if Dropnoise believe that you have violated or acted inconsistently with any terms or conditions set out herein, or if in our opinion or the opinion of any regulatory authority, it is not suitable to continue providing the services relating to the Platform.

Termination by you: You may terminate these Terms & Conditions by giving seven days’ notice in writing to us.

20.       Questions, complaints and feedbacks

If you have any questions or complaints, please contact Dropnoise using the “Contact Us” page on the Platform. We will attend to them.

21.       Defintion 1

Definitions and Interpretation

Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms and Condtions:

“Intellectual Property” means all copyright, patents, utility innovations, trade marks and service marks, geographical indications, domain names, layout design rights, registered designs, design rights, database rights, trade or business names, rights protecting trade secrets and confidential information, rights protecting goodwill and reputation, and all other similar or corresponding proprietary rights and all applications for the same, whether presently existing or created in the future, anywhere in the world, whether registered or not, and all benefits, privileges, rights to sue, recover damages and obtain relief or other remedies for any past, current or future infringement, misappropriation or violation of any of the foregoing rights.

Dropnoise is a brand under “The Missing Puzzle”. “Dropnoise”, “noisyneighboursingapore.com”, “we”, “our” and “us” refer to The Missing Puzzle., a company incorporated pursuant to the laws of Singapore under registration number 53274029K and having its registered address at 10 Anson Road #26-04 International Plaza, Singapore 079903

“Dropnoise Indemnitees” means The Missing Puzzle and all of its respective officers, employees, directors, agents, contractors and assigns.

“Listing Price” means the price of Products listed for sale to Customers, as stated on the Platform.

“Losses” means all penalties, losses, settlement sums, costs (including legal fees and expenses on a solicitor-client basis), charges, expenses, actions, proceedings, claims, demands and other liabilities, whether foreseeable or not.

“Materials” means, collectively, all web pages on the Platform, including the information, images, links, sounds, graphics, video, software, applications and other materials displayed or made available on the Platform and the functionalities or services provided on the Platform.

“Order” means your order for Products sent through the Platform in accordance with the Terms & Conditions.

“Password” refers to the valid password that a Customer who has an account with Dropnoise may use in conjunction with the Username to access the relevant Platform and/or Services.

“Personal Data” means data, whether true or not, that can be used to identify, contact or locate you. Personal Data can include your name, e-mail address, billing address, shipping address, phone number and credit card information. “Personal Data” shall be deemed to include any data that you have provided to us when placing an Order, regardless of whether you have an account with us.

“Platform” means (a) both the web and mobile versions of the website operated and/or owned by Dropnoise that is presently located at the following URL: www.noisyneighboursingapore.com.

“Privacy Policy” means the privacy policy set out at https://www. noisyneighboursingapore.com/privacy-policy/.

“Product” means a product (including any installment of the product or any parts thereof) available for sale to Customers on the Platform.

“Prohibited Material” means any information, graphics, photographs, data and/or any other material that:

(a) contains any computer virus or other invasive or damaging code, program or macro;

(a) infringes any third-party Intellectual Property or any other proprietary rights;

(b) is defamatory, libellous or threatening;

(c) is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under the applicable law (including without limitation the provisions of the Singapore Broadcasting Authority (Class Licence) Notification 1996); and/or

(d) is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.

“Services” means services, information and functions made available by us at the Platform.

Submission” is as defined in Clause 18 of these Terms & Conditions.

“Terms of Use” means the recitals, Clauses 1 to 20 and any Schedules to these Terms & Conditions.

“Trademarks” means the trademarks, service marks, trade names and logos used and displayed on the Platform.

“Username” refers to the unique login identification name or code that identifies a Customer who has an account with Dropnoise.

“you” and “your” refer to the individuals over the age of 18 or otherwise under the supervision of a parent or legal guardian.

Interpretation: Any reference in these Terms & Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time. In the Agreement, whenever the words “include”, “includes” or “including” is used, they will be treated as being followed by the words “without limitation”. Unless expressly indicated otherwise, all references to a number of days mean calendar days, and the words “month” or “monthly” as well as all references to a number of month means calendar months. Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms & Conditions. In the event of a conflict or inconsistency between any two or more provisions under these Terms & Conditions, whether such provisions are contained in the same or different documents, such conflict or inconsistency shall be resolved in favour of Dropnoise and the provision that is more favourable to Dropnoise shall prevail.

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