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RETURN/DEFECT/CANCELLATION POLICY

7-Day Returns 

  1. If you received a defect or wrong item, please notify us within 7 days of receipt either by replying to your order email or by using this contact form. Do include an explanation of the nature of defect and attach any pictures or videos that help in explaining the defect/s. We will reply within 3 business days.
  2. Once the defect is confirmed, we will either send you a replacement from our own warehouse or have the supplier contact you directly to exchange. The defect item will be collected back at the same time as well. Upon notification of the collection, please confirm the date of return as well as the accepted terms within 7 days.
  3. The defect item must be in unused condition and in original packaging when returned.
  4. In the rare instance when defect is too complicated and cannot be clearly demonstrated through pictorial or motion means, you can choose to mail (via registered mail) the item back to us for evaluation. We will then perform tests and/or send the item to supplier to confirm the defect. Note that the replacement will be shipped out only after the defect is confirmed for which might take some time. For items with local warranty from the manufacturer’s service center, you may approach the local service center for a replacement. If the item is sent back to us and we cannot confirm the defect or the alleged defect is considered to be within normal range of operation, then we will have to send the item back to you at extra charge.

 

15-Day Returns (for Selective Items)

  1. We want you to be confident in making the purchase and will allow returns if it is mail (via registered mail) back to us within 15 days of receipt, even when there is nothing wrong with the item.
  2. We do not accept walk-in returns at this point and customers are responsible for all shipping costs in mailing the item back to us. We encourage customers to use registered mail when mailing the items to our warehouse. Do note that we are not responsible for any delays or loss, if you have chosen a non-trackable mode of return.
  3.  All returns have to be sent to us in its original condition, undamaged and unopened packaging. Please take reasonable care to ensure that any item is returned to us safely and not damaged in transit. Dropnoise will not be accepting any returned item that is damaged in the process of shipping the item back to us.
  4. Our 15-day Return policy only apply to items that are specified to be under the 15 Days Return policy on their respective product page.
    dropnoise_15_day_return_policy_statement

    Shown on product page

  5. Please note, “as-new” refers to both the product and its packaging and we regret that items not in ‘as-new’ condition will be returned at the sender’s expense.
  6. Dropnoise reserves the right not to accept any used items/ items with damaged packaging returned to us. In the event a return cannot be accepted, the sender will bear all costs in having the item sent back to the sender’s address.
  7. All accepted returns will be refunded in the form of an in-store credit which you can use to offset a future purchase with us.
  8. All returns are not entitled to our Free Shipping policy.
    • If your original order incurred a shipping fee, the full value of the returned items will be refunded (excluding the shipping fee).
    • If your original order was sent with Free Shipping, the remaining value of the order (after deducting the value of the returned items) still exceeds S$100, then the full value of returned items will be refunded. Otherwise, Dropnoise will deduct a shipping fee $5 (small item) and $10 (large item above 2kg), $18 for XL items from the value of the items returned when issuing an in-store credit.
  9. Note that if you used a discount code and the order after item return no longer satisfies the terms & conditions of this code, the full discount value will be withheld from the credit refunded.
  10. Please allow up to 10 days for a credit on a return to be processed and issued to you after the item is received at our warehouse.
  11. Please download and include the Returns Form below when sending an item back to us via registered post/courier. We will not be responsible for any loss, damage or delays if you choose to send any returns back to us via normal mail. Do note that we are unable to accept walk-in returns at our warehouse.

 

Cancellations:

We do not accept cancellations after an order is placed on our website. Should you change your mind about an order after placing it online, you can opt to return the item you do not want back to us under our return policy (see above). In the event you decide not to accept an order that is placed and reject it during delivery, a fixed $15 administrative fee would be charged.